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Flight Reservations, Ticketing & Sales Officer

Flight Reservations, Ticketing & Sales Officer

Job Summary

We are looking for an experienced and highly motivated Flight Reservations, Ticketing & Sales Officer to join our team. The successful candidate will be responsible for flight reservations and ticketing while proactively driving sales, acquiring new clients, managing corporate accounts, and promoting Travel Padi’s full range of travel services.

The ideal candidate should possess excellent knowledge of airline reservation systems, have strong sales and relationship management skills, and demonstrate a proven ability to convert inquiries into bookings and build long-term customer relationships.

Key Responsibilities

Flight Reservations & Ticketing

  • Book and issue domestic and international flight tickets accurately and efficiently.
  • Process flight reservations, cancellations, reissues, refunds, and schedule changes in accordance with airline regulations.
  • Provide customers with accurate information on flight schedules, fares, airline policies, baggage allowances, and travel requirements.
  • Coordinate with airlines and other travel service providers to ensure seamless travel experiences.
  • Maintain accurate customer records and travel documentation.
  • Stay up to date with airline policies, fare rules, and industry developments.

Sales & Business Development

  • Generate new flight, visa, tour, travel insurance, and car rental bookings through proactive sales activities.
  • Follow up on customer inquiries and leads using the company’s CRM system to maximize conversions.
  • Conduct outbound sales calls, WhatsApp campaigns, and email follow-ups to existing and prospective customers.
  • Promote Travel Padi’s local and international tour packages.
  • Cross-sell and upsell Travel Padi’s products and services.
  • Meet and exceed monthly sales and revenue targets.
  • Identify new business opportunities and contribute to the company’s revenue growth.

Corporate Business Development

  • Identify and engage new corporate organizations for travel management services.
  • Build and maintain strong relationships with corporate clients to secure recurring travel business.
  • Prepare quotations, proposals, and travel itineraries for corporate clients.
  • Conduct corporate presentations and participate in networking events to promote Travel Padi’s services.

Marketing & Customer Engagement

  • Support digital marketing campaigns and promotional activities.
  • Participate in exhibitions, travel fairs, and roadshows.
  • Assist with customer engagement initiatives across digital and offline platforms.
  • Encourage customer referrals and repeat business.
  • Work closely with the marketing team to convert leads into confirmed bookings.

Reporting & Administration

  • Prepare weekly and monthly sales reports.
  • Track lead generation and conversion rates.
  • Maintain accurate sales and customer records.
  • Ensure compliance with company policies and airline regulations.

Key Performance Indicators (KPIs)

The successful candidate will be expected to:

  • Achieve monthly flight ticket sales targets.
  • Increase corporate travel accounts.
  • Convert customer inquiries into confirmed bookings.
  • Generate recurring business from existing clients.
  • Increase sales of tours, visa services, and other travel products.
  • Maintain high customer satisfaction ratings.
  • Meet individual monthly revenue targets.

Qualifications

  • Minimum of 2 years’ experience in flight reservations, ticketing, or a similar role within the travel industry.
  • Strong knowledge of Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre.
  • Proven sales or business development experience within the travel industry.
  • Experience managing corporate travel accounts is an added advantage.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong customer service orientation.
  • Ability to work under pressure and meet deadlines.
  • Excellent organizational and time management skills.
  • Proficiency in Microsoft Office applications.
  • IATA certification is an added advantage.

Education

  • Diploma or Bachelor’s Degree in Travel and Tourism, Hospitality Management, Business Administration, or a related field.

What We’re Looking For

The ideal candidate should:

  • Be proactive and results-driven.
  • Have a strong passion for sales and customer service.
  • Be confident engaging with corporate clients and business executives.
  • Demonstrate initiative and ownership.
  • Be able to work independently and as part of a team.
  • Have a proven track record of achieving sales targets or growing travel-related business.

What We Offer

  • Attractive salary.
  • Performance-based commission and incentives.
  • Professional development opportunities.
  • A dynamic and supportive work environment.
  • Career growth opportunities within a growing travel company.

How to Apply

Interested candidates should submit their CV and a cover letter highlighting their relevant experience to akwarteng@travelpadi.org and bmireku@travelpadi.org no later than 7 August 2026.

Only shortlisted candidates will be contacted.